This workshop focuses on the personal effectiveness for the management of people and issues in construction. In this workshop we cover the underlying causes of conflict, including five conflict behaviors, five steps to resolving any conflict, dealing with difficult people, fifteen barriers to effective communication, seven steps to effective negotiation, positional and interest based negotiation, strategies and tactics in negotiation, eight critical mistakes in negotiation, group conflict, negotiation and consensus building. This workshop is normally a full 18-hour course, but can be condensed to a 12-hour session depending on which areas an organization wishes to emphasize. A truly insightful look at the personal ‘skill mastery’ aspects of dispute resolution. Suitable for: Commercial, Industrial, Public works, Attorneys.